Privacy Policy
RVParks365 (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, submit inquiries, and engage with our services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal information.
By visiting our website, submitting a form, or communicating with us, you agree to the practices described in this Privacy Policy.
1. Who We Are
RVParks365 is a long-term RV site rental community located at 720 Pritchett Lane, Seven Points, Texas 75143. We operate a website at rvparks365.com and run advertising campaigns on social media platforms, including Meta (Facebook and Instagram), to connect prospective guests with available long-term RV sites.
2. Information We Collect
2.1 Information You Provide Directly
When you submit an inquiry, fill out a lead form (including through Facebook or Instagram instant forms), or contact us directly, we may collect:
– Full name
– Email address
– Phone number
– Desired move-in date and length of stay
– RV type, size, and number of vehicles
– Number of occupants
– Any additional information you voluntarily provide in form fields or messages
2.2 Information Collected Automatically
When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:
– IP address and approximate geographic location
– Browser type and version
– Device type and operating system
– Pages visited, time spent, and referring URLs
– Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third-Party Platforms
If you interact with our advertisements on Facebook or Instagram, Meta may share certain information with us in accordance with Meta’s own privacy policies. This may include data you submitted through a Meta instant form or engagement signals from our ad campaigns. We do not control Meta’s data collection practices. Please review Meta’s Privacy Policy at facebook.com/privacy/policy for more information.
3. How We Use Your Information
We use the information we collect for the following purposes:
– To respond to your inquiry and provide information about available RV sites
– To contact you via phone, text message, or email regarding your inquiry or reservation
– To process and manage reservations and bookings through our property management platform
– To send follow-up communications, reminders, and updates related to your inquiry
– To improve our advertising campaigns and better understand our audience
– To maintain and operate our website and digital infrastructure
– To comply with applicable legal obligations
– To protect the rights, safety, and property of RVParks365 and our guests
We will not use your personal information for purposes materially different from those described above without providing notice and, where required, obtaining your consent.
4. Text Message Communications
By submitting your phone number through any of our forms or inquiry channels, you consent to receive text message communications from RVParks365 or its authorized representatives. These messages may include:
– Follow-up communications regarding your inquiry
– Reservation confirmations and reminders
– Property updates and availability notices
Message and data rates may apply. Message frequency varies. You may opt out of text communications at any time by replying STOP to any message. For help, reply HELP or contact us at info@rvparks365.com.
If you do not wish to receive text messages, please indicate this when submitting your inquiry or contact us directly to update your communication preferences.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
5.1 Service Providers
We use trusted third-party service providers to help us operate our business. These providers are given access to your information only as necessary to perform their services and are required to protect your data. Current service providers include:
– GoHighLevel (GHL) — our customer relationship management (CRM) and marketing automation platform, used to store and manage lead and guest communications
– Storable — our property management and online booking platform, used to process reservations and manage site availability
– Wix — our website hosting platform
– Meta Platforms (Facebook/Instagram) — our advertising platform through which leads may be generated via instant forms
– Email and SMS communication providers integrated with our CRM
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to a valid legal process, such as a subpoena, court order, or government request. We may also disclose information when we believe disclosure is necessary to protect the rights, property, or safety of RVParks365, our guests, or others.
5.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining our business records, complying with legal obligations, and resolving disputes. Inquiry and lead data is typically retained for a minimum of two years from the date of collection. Reservation and guest records may be retained longer in accordance with applicable tax and business record requirements.
You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records (see Section 8).
7. Cookies and Tracking Technologies
Our website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our advertising efforts.
7.1 Types of Cookies We Use
– Essential cookies — necessary for the website to function properly
– Analytics cookies — help us understand how visitors interact with our site (e.g., pages visited, time on site)
– Advertising cookies — used to measure the effectiveness of our Meta ad campaigns, including the Meta Pixel
7.2 Meta Pixel
Our website uses the Meta Pixel, a tracking technology provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns by tracking actions taken on our website after a user clicks on one of our ads. Information collected through the Meta Pixel is subject to Meta’s Privacy Policy.
7.3 Your Cookie Choices
You may control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. To opt out of Meta’s use of your data for ad targeting, visit facebook.com/settings and review your “Ad Preferences.”
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. Regardless of where you are located, we will make reasonable efforts to honor the following requests:
– Access — You may request a copy of the personal information we hold about you.
– Correction — You may request that we correct inaccurate or incomplete information.
– Deletion — You may request that we delete your personal information, subject to our legal obligations to retain certain records.
– Opt-out of communications — You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send. You may opt out of text messages by replying STOP.
– Do Not Sell — We do not sell your personal information. If this practice changes, we will update this policy and provide a mechanism to opt out.
To exercise any of these rights, please contact us at info@rvparks365.com or by mail at 720 Pritchett Ln, Seven Points, TX 75143. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
9. Texas Privacy Notice
RVParks365 is headquartered in Texas. Texas law provides residents with certain rights regarding their personal data, including the right to know what data is collected, the right to access and correct that data, and the right to request deletion. We are committed to honoring these rights in accordance with the Texas Data Privacy and Security Act (TDPSA) and any other applicable state law.
If you are a Texas resident and wish to exercise your privacy rights, please contact us using the information provided in Section 12.
10. Children’s Privacy
Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@rvparks365.com.
11. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our CRM platform (GoHighLevel) and booking platform (Storable) maintain their own security measures, which you can review in their respective privacy policies.
No method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you in accordance with applicable law.
12. Third-Party Links
Our website may contain links to third-party websites, including our booking platform (Storable) and social media pages. This Privacy Policy applies only to rvparks365.com and our direct communications. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. For material changes, we will provide additional notice, such as a prominent notice on our website or a direct communication to guests in our system.
Your continued use of our website or services after any update constitutes your acceptance of the revised Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RVParks365
720 Pritchett Ln
Seven Points, TX 75143
Email: info@rvparks365.com
Phone: 972-460-0664
Website: rvparks365.com